Chp 7: Case Study 2. Denver Health Operates with a Private Cloud and Thin Clients

Question and Answer


Q1: Privacy laws and regulations require medical facilities to take measurable steps to ensure the confidentiality of patient information. From the case study, can you tell what Denver Health has done to ensure the confidentiality of its patient information?

All processing and information storage are maintained in Denver Health's multi-tenancy private cloud and the use of smart card, log-on name and password.

Q2: Think about your school. How could it use the ThinIdendity solution to support the technology needs of 1) faculty and 2) students such as yourself?

ThinIdentity can be implemented as single sign-on station for both students and faculty for quick access to student records. As a student I could then see if what classes are open for registration, fee management, examination management, library management, and complaint and feedback all from the thin client. As a faculty they would allow for greater manageability in terms of sharing or disseminating information such as news, announcements and events.

Q3: In thinking about cloud computing (focusing on the public cloud), what role could it play in business continuity planning for Denver Health? That is, how could the public cloud act as a backup for Denver Health's private cloud?

The public cloud could be used as a disaster recovery solution for Denver Health’s private cloud. Denver Health could work with a public cloud provider such as VADS Berhad to create a backup cloud.

Q4: If Denver Health were to give each patient a smart card, log-on name, and password, which functions, features, and information could benefit patients?

Patients can access their medical records and the doctors can communicate timely with patients about their health status for appropriate treatment and diagnosis.

What security would have to be in place to ensure that patients have access to only their own information?

  • Individual authentication of users
  • Access controls
  • Tracking of access and changes to records
  • Protection of remote communications links and access
  • Limited data sets
  • Data use agreements
  • Procedures for access to sensitive information in emergency situations
  • Providing patients access to and ability to amend information
  • Communication of privacy practices
  • Organizational approaches to fostering privacy and security awareness

Q5: How could Denver Health extend the ThinIdentity solution beyond its brick-an-mortal walls?How would it work (i.e., need to change) to have doctors and nurses log on from home or use a mobile device such as a Blackberry or iPhone?

Denver Health can access patient’s medical information remotely out of Denver Health’s premises through the use of the public cloud over the Internet and the use of web browser to access online web-based portal.
In order to allow the doctors and nurses to access from home or use a mobile device, Denver Health should develop a lightweight, simplified and easy to use mobile application or web portal that cater for mobile browsers.

Q6: The reduction in physical log-in time is an efficiency metric. What are some effectiveness metrics that could justify Denver Health's use of ThinIdentity?

Effectiveness metrics measure results of the technology or application of ThinkIdentity. Measuring things such as the number of new patients registered, length of time a patient stay active, number of medicine stockouts and excess inventory, etc.

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